Refund policy

Return and Refund Policy

1. General Policy & Requirements We sell only 100% original, authentic branded products.

• Return Request Window: Requests must be submitted within 14 days of delivery.

• Eligible Reasons: Returns or replacements are accepted strictly for size replacements, manufacturing defects, or if a wrong product was shipped.

• Product Condition: All items must be completely unworn, unused, and undamaged. Original brand boxes, tags, protective packaging, and accessories must remain intact and be returned in their original condition.

• Mandatory Unboxing Video: To prevent discrepancies and process any claims or refunds smoothly, a continuous, unedited unboxing video is mandatory showing the unopened outer parcel, shipping label, and product inspection.

• Return Shipping & Packaging for Size Exchanges: For voluntary size exchanges, the customer is responsible for shipping the item back to our store address (WX-25, Basti Nau, Jalandhar, Punjab - 144002). The product must be returned in its original, undamaged brand packaging (including outer box, shoe box, tags, dust bags, and accessories) wrapped in a protective outer layer. Returns sent without protective packaging or with shipping labels pasted directly on the original brand box will not be accepted for exchange.

2. Cricket Bat Warranty & Guarantee

• Handle Warranty: All cricket bats come with a 6-month free handle replacement warranty covering broken handles.

• Blade Warranty: Warranty claims on the bat blade apply strictly to vertical blade cracks occurring in the middle of the bat.

• Brand Discretion: All blade crack claims are subject to final inspection and brand approval/discretion.

3. Contact Us To request a return, size exchange, or warranty claim, please contact our support team at cstomersupport@ansports.in with your order number, details of the issue, and your mandatory unboxing video.